Support

Get the camera, model, and PWA ready

Most issues can be resolved without an account or remote support session.

The camera does not open

Use HTTPS, allow camera permission, close other applications using the camera, and reload the page. On iPhone, confirm camera access in Safari settings.

The model is downloading slowly

Keep the page open during the first preparation. Model chunks are cached after download, so later sessions should not repeat the full transfer.

GPU is unavailable or unstable

Open Settings and choose Automatic or CPU/WebAssembly. You can also reset the saved strategy and let BeshmarAI profile the device again.

Contact

Email support@beshmarai.ir and include the device, browser version, and exact error message.